Support

Need a hand? This page covers the questions we are asked most. If you cannot find what you need, get in touch and we will help.

Email: read@cocktailandbookclub.com

We aim to reply within two working days.

Your account

How do I delete my account?

You can delete your account and its data at any time in the app, through the account settings screen, or on our website. Deleting the app from your device on its own does not delete your account.

I am having trouble signing in.

Check that you are using the email address you signed up with. If you still cannot get in, email us at read@cocktailandbookclub.com and we will sort it out.

Deleting your account

You can delete your Cocktail & Book Club account and all associated data at any time.

In the app: go to your Profile, then Overview, then Delete account. Your account and data are removed.

On the website: sign in and go to your account settings.

If you cannot access the app, email read@cocktailandbookclub.com from the address on your account and we will delete it for you.

Deleting your account removes your profile, posts, comments, reading data and account details. We may retain limited records where required by law, as set out in our Privacy Policy.

Deleting some of your data

You do not have to close your account to remove data. You can delete individual posts, comments and images in the app at any time. If you want other personal data removed, email read@cocktailandbookclub.com and we will action it in line with our Privacy Policy.

Membership and billing

What is the difference between The Club and The Inner Circle?

The Club is our free membership, open worldwide, with the community and a reading tracker. The Inner Circle is our paid membership: a digital premium version available worldwide, and a full version in the United Kingdom that also includes a book posted to you each month.

How do I join, change or cancel The Inner Circle?

You join, change or cancel on our website, not in the app. When you cancel, your membership stays active until the end of the period you have already paid for, and it will not renew after that.

The monthly book

When will my book arrive?

The monthly book is posted to United Kingdom addresses only. We aim to send it out each month, though delivery times can vary as the post is handled by third-party carriers.

My book has not arrived, or I need to update my address.

Email us at read@cocktailandbookclub.com and we will help. To change where your book is sent, update your delivery address in your account on our website.

Using the app

How do the reading tools work?

Track whatever you are reading by page, chapter or listening time. Inner Circle members also get reading goals and streaks, a private journal, a personal bookshelf with stats, and Reading Wrapped. If something is not working as you expect, let us know.

Something is not working

The app will not load or is behaving oddly.

Close the app fully and reopen it, and check you are on the latest version. If the problem continues, email us at read@cocktailandbookclub.com with your device type and a short description, and we will look into it.

More information

You can read our Terms and Conditions and our Privacy Policy for the full detail on how the Service works and how we handle your information.

ALEX LATTE LTD, company number 13129331, registered in England and Wales.